Trust, transparency & your rights
Clear policies.
Confident stays.
Understand how Zetstay works, how we protect your information, and what to expect from a booking or payment.
Find the policy you need
The same documents apply across our websites and mobile apps. Specific booking and business agreements explain the terms for your transaction.
Privacy Policy
What we collect, how we use it, who receives it, and the choices you have.
Read policy Using ZetstayTerms of Service
The terms for residents, property operators, partners, and everyone using Zetstay.
Read policy Payments & serviceCancellation & Refund Policy
Booking tokens, stay cancellations, deposits, failed payments, and refunds explained.
Read policy Payments & servicePayments & Billing Terms
Charges, subscriptions, taxes, recurring payments, settlements, and partner earnings.
Read policy Payments & serviceService Levels & Support
How service targets, support requests, outages, and escalation work.
Read policy Privacy & your dataCookies & Device Storage
How sessions, preferences, local storage, and measurement work on our sites and apps.
Read policy Privacy & your dataIndia Privacy Notice
An explanation of personal-data purposes, consent, rights, and grievance options in India.
Read policy Using ZetstayData Processing Terms
How we handle personal data on behalf of property operators and business customers.
Read policy Using ZetstayAcceptable Use & Community Policy
Rules for listings, messages, reviews, referrals, and safe use of the platform.
Read policy Privacy & your dataMobile App & Permission Disclosures
The data and permissions used by Zetstay, Zetstay Owner, and Zetstay Partner.
Read policy Privacy & your dataAccount & Data Deletion
Request account deletion or a copy of your data, including without the app installed.
Read policy Using ZetstayContact & Grievance Redressal
Get help with privacy, payments, listings, safety, and unresolved complaints.
Read policy Using ZetstayCopyright, Trademark & Rights Complaints
How to report a listing, photo, review or message that infringes your rights, and what happens next.
Read policy Privacy & your dataResponsible Vulnerability Disclosure
How to report a security weakness safely, what we ask of researchers, and what we promise.
Read policy Using ZetstayAccessibility Statement
The accessibility standard we work to, known limitations, and how to request an accessible alternative.
Read policy Privacy & your dataLaw Enforcement & Government Requests
How we handle lawful requests for user information or content removal, and what we tell you.
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